We are here to help and can provide you with help and guidance or direct you towards relevant information. If you have any queries relating to the fire safety needs of your home or business, please contact us on 0800 978 8262. Although we will always endeavour to give you the best possible advice, the responsibility for ensuring that you are adhering to fire safety legislation, building regulations, other regulations or best practice remains with you.
There is regulation with regards to the maintenance of many fire safety products. You are responsible for setting up any service and maintenance programmes required for the products which you purchased from us.
The delivery charge for your order depends on where you live, the total weight of the order and your selected shipping method. Please see table below.
We offer free delivery on certain products. When an item with "free delivery" has been added to an order, the whole order will be shipped without delivery charge.
There may be a higher delivery charge if you live in the Islands or a remote location of in the UK. Please see our list of "Islands and remote location" postcodes.
Postal codes starting with: BT, GY, HS, IM, IV40, IV41, IV42, IV43, IV44, IV45, IV46, IV47, IV48, IV49, IV51, IV55, IV56, JE, KA27, KA28, KW15, KW16, KW17, PA20, PA41, PA42, PA43, PA44, PA45, PA46, PA47, PA48, PA49, PA60, PA61, PA62, PA63, PA64, PA65, PA66, PA67, PA68, PA69, PA70, PA71, PA72, PA73, PA74, PA75, PA76, PA77, PA78, PO30, PO31, PO32, PO33, PO34, PO35, PO36, PO37, PO38, PO39, PO40, PO41, PH42, PH43, PH44, TDCU, ZE
Method | Weight | Mainland UK | Islands and remote locations |
---|---|---|---|
Economy (3 - 5 working days)
3:30pm cut-off time Dispatched Monday to Friday |
Up to 5kg |
£4.79 inc VAT £3.99 ex VAT |
£5.51 inc VAT £4.59 ex VAT |
Express (1 - 2 working days)
4:30pm cut-off time Dispatched Monday to Friday |
Up to 10kg |
£7.91 inc VAT £6.59 ex VAT |
£18.23 inc VAT £15.19 ex VAT |
Express (1 - 2 working days)
4:30pm cut-off time Dispatched Monday to Friday |
10 to 20kg |
£9.11 inc VAT £7.59 ex VAT |
£21.83 inc VAT £18.19 ex VAT |
Express (1 - 2 working days)
4:30pm cut-off time Dispatched Monday to Friday |
20kg + |
£11.03 inc VAT £9.19 ex VAT |
£26.63 inc VAT £22.19 ex VAT |
You can leave special delivery instructions for our order but you are responsible for any losses suffered as a result of a parcel being left in a location at your specific request.
We offer a range of payment options including Visa, Visa Debit, Mastercard, Maestro, Visa electron, PayPal and Proforma.
We never store your payment card data on our own servers. All our web based credit/debit card transactions are handled by Stripe, the market leader in secure online transactions. Stripe has been audited by a PCI-certified auditor and has been awarded the most stringent level of certification available in the payments industry. Stripe forces HTTPS for all services using TLS (SSL) and card numbers are encrypted with AES-256, with keys stored on separate servers.
Shoppers are also protected from fraudulent use of their card in a "cardholder not present" environment by their card issuers. The card issuer provides the right for a shopper to dispute a transaction if the goods/services did not arrive or if the card was used fraudulently.
Our payments already comply with Strong Customer Authentication, part of the 2019 second Payment Services Directive (PSD2) regulations in Europe. We continually monitor changes in the payment industry to ensure we are doing everything we can to safeguard our customer's payment data. This includes our GDPR and data protection compliance.
If you should have any questions regarding security, please contact us at security@safelincs.co.uk
Any returns within the UK should be sent, together with your original order details, to:
Safelincs LtdWe charge UK VAT at 20% (VAT no GB827 6397 88).
Customers from the Channel Islands can ask for the VAT to be removed from the invoice total. Please ring our office to place your order, emphasising the Channel Island delivery location.
International customers can discuss their VAT requirements with our export team
International customers whose shipping address is in the UK but who export the goods out of the EU can ask for a VAT refund after supplying us with proof of export. Please note that we will deduct the bank transfer charges from the refund.
We would ask you to please check the condition of your package before signing for the receipt of the goods. If you see damage on the outer packaging, this must be noted on your copy of the delivery note and on the copy for the carrier. You can refuse damaged parcels without signing for these.
If you find the transport damage after the carrier has left, please inform us instantly. If the claim is made on the same day as the delivery, we will still accept liability. Failure to note damage might affect replacement or refund from us for items damaged in transit.
Discrepancies of quantities or product codes need to be reported to us within 5 working days from delivery. We might be unable to accept liability for any missing items if incorrect quantities are not highlighted within this period.
All of our products are covered by manufacturers warranty. For more information on the warranty period please see the individual product page of our website.
The warranty still applies; the goods, however, must be sent to us at the customer's expense for repair or replacement and the return shipment must be paid for by the customer.