We are committed to protecting your privacy. We will only use the information that we collect about you lawfully, in accordance with the Data Protection Act (2018). We are voluntarily registered as a data controller in the Information Commissioners data protection register with registration number Z9733716. Visit the register here: https://ico.org.uk/ESDWebPages/Entry/Z9733716.
Safelincs Ltd
33 West Street
Alford, Lincolnshire
LN13 9FX
data-protection@safelincs.co.uk
Processing data can mean collecting, storing and using your data. We only do so to perform tasks you want us to perform. These include one or more of the following:
We do not store any payment data such as credit or debit card numbers on our servers. Instead, we use third party payment processors who have been vetted to meet the highest security standards.
To help prevent fraud and diagnose errors, your IP address may be recorded in our web logs.
We also process some data in a statistical manner through Google Analytics and tools we have written ourselves, to understand how we can improve our web site for visitors and present products and information that is relevant and record visitors coming from adverts. IP addresses and referring URLs are used to achieve this.
We do not sell or share your data with any third parties. Some external companies are contracted by us to achieve tasks such as delivery and online payments and where we have to share customer information with them, this is covered by a Data Protection Contract.
We will only contact you to communicate with you about your order, product or service we offer or in any other situation you've specifically requested us to do so. We might also contact you if products you purchased from us or are serviced by us are due to be serviced again. We regard this as a step to keep you safe. Please let us know if you do not want to be reminded of service dates.
Most order information will be retained for 15 years. Because we deal with safety products and due to many items having extended warranty periods and the significance of possible safety recalls, we have come to the conclusion that it is in our customers' interests for us to securely store this data to be able to support them in the future. This data will not be used for any other purpose, including marketing, except where explicitly requested by you.
We do not record any telephone conversations, however, line managers will occasionally listen-in to conversations to help our staff improve their communication skills and level of service to you.
Cookies, also known as browser cookies or tracking cookies are small text files which are downloaded to your device (computer, phone, tablet, etc.) when you visit a website. The cookies then send data back to the website or other websites that recognise the cookie.
Cookies have many different uses, such as remembering a user's preferences, allowing efficient navigation and generally improving the user's online experience. They also help companies to identify how many people visit their website, and how they found it. Cookies cannot identify you personally.
More information about cookies and how to manage them can be found at allaboutcookies.org.
The list below shows the cookies that are in use on our website, why we use them and how long they will stay active on your device.
| Name | Description | Expiration |
|---|---|---|
| __utma | This cookie contains a unique ID which is used to determine unique visitors to our site. The cookie is updated each page view | 2 years from set/update |
| __utmb | This cookie is used to create and continue a user session and determines the amount of time a user is on our site | 30 minutes from set/update |
| __utmz | This cookie contains information about how users reached our site. i.e. referring link, direct traffic or website search etc. | 30 minutes from set/update |
| PHPSESSID | This generic cookie allows us to create and maintain user's shopping carts and order information | When the browser is closed or restarted |
| jssCustomer | This cookie is used if a customer logs into our site and allows us to identify their session | 24 days from set/update |
| __cfduid* | This cookie is set by Cloudflare, our security and content delivery provider, to help deliver pages fast and securely | 1 year from set/update |
| SERVERID* | This cookie is set by our load balancer to ensure you use the fastest possible web server in our cluster | 1 year from set/update |
| CookieTabShown | This cookies is set after we first show our cookie tab on the web site so we don't bother you with it more than once | 30 days from set/update |
| IDontWantCookies | When you disabled cookies, we set this single cookie to tell our web site to not set any other cookies that may record personal information | 30 days from set/update |
| ShowPricesIncVat | This cookie is set if the inc/ex VAT switch is flipped and stores your preference for displaying product prices on our web site | 30 days from set/update |
* these cookies will not be deleted when using the Remove Cookies feature as they are required for our web site to work
You can remove your cookies using the Remove Cookies feature, found in the footer of our web pages. This will stop features like adding products to the cart and logging in from working, however. You can enable cookies again by using the same settings in the footer.
The data we process belongs to you. We want you to understand your rights and what options you have. You can make a request to view, erase, modify or restrict processing of data we hold about you and, where there isn't a legal obligation stopping us from doing so and where the request is reasonable, we will process your request within 30 days at no charge.
Please send requests to data-protection@safelincs.co.uk.
You also have the right to complain to your local supervisory authority. Here in the UK we are governed by the Information Commissioner's Office (ICO).
We take data security very seriously. We use web hosts with numerous ISO and PCI certifications, including ISO 27001 (information security management). All data transmission, both public facing and between our internal systems is done over a secure connection. Where technically feasible, we also encrypt all user data to industry standards or higher.
At Safelincs, we endeavour to surpass the minimum requirements for current data protection regulation compliance. We train our staff in data protection principles from the first day of employment and we perform impact assessments and record our activity on all personal data processing on our bespoke data protection management system.
If you have any questions or comments about your privacy or data protection, please email the data protection team.
Any returns within the UK should be sent, together with your original order details, to:
Safelincs LtdWe charge UK VAT at 20% (VAT no GB827 6397 88).
Customers from the Channel Islands can ask for the VAT to be removed from the invoice total. Please ring our office to place your order, emphasising the Channel Island delivery location.
International customers can discuss their VAT requirements with our export team
International customers whose shipping address is in the UK but who export the goods out of the EU can ask for a VAT refund after supplying us with proof of export. Please note that we will deduct the bank transfer charges from the refund.
We would ask you to please check the condition of your package before signing for the receipt of the goods. If you see damage on the outer packaging, this must be noted on your copy of the delivery note and on the copy for the carrier. You can refuse damaged parcels without signing for these.
If you find the transport damage after the carrier has left, please inform us instantly. If the claim is made on the same day as the delivery, we will still accept liability. Failure to note damage might affect replacement or refund from us for items damaged in transit.
Discrepancies of quantities or product codes need to be reported to us within 5 working days from delivery. We might be unable to accept liability for any missing items if incorrect quantities are not highlighted within this period.
Safelincs offers its customers a free minimum 5 year warranty on essential fire safety products. Many of the extended warranties are exclusive and only available from Safelincs.
The products covered by the minimum 5 year warranty are:
The above warranties are underwritten by Safelincs. Claims against the warranties need to be made through Safelincs. You do not have to fill in the manufacturer's warranty forms to qualify for our warranties.
Our free extended warranties do not restrict your statutory rights in any way.
To be covered by our warranty fire extinguishers must be installed, serviced and periodically refilled in accordance to the manufacturer’s instructions. Any replacement components fitted in the process of maintenance are not covered by our warranty. Accidental damage and misuse of the fire extinguishers are also not covered.
5 year warranty: The warranty extends 5 years from the date of purchase up to, but exclusive of, the first extended service due after 5 years.
10 year warranty: The warranty extends 10 years from the date of purchase up to, but excluding, the second extended service due after 10 years.
Claims against our warranties must be made through Safelincs.
The warranty still applies; the goods, however, must be sent to us at the customer's expense for repair or replacement and the return shipment must be paid for by the customer.
(v1.0). Our articles are reviewed regularly. However, any changes made to standards or legislation following the review date will not have been considered. Please note that we provide abridged, easy-to-understand guidance. To make detailed decisions about your fire safety provisions, you might require further advice or need to consult the full standards and legislation.
